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Overview
OA A report on the availability of our applications is available 24/7 on enRoute SaaS Status. As this report is web-based, it is dynamic and allows you to view the level of detail specific to each user.
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The data in this report is historicised and updated in real time.
Status of our services
The dashboard of our products is built to give real time information about the status of all our platforms:
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If the user wishes, he can have more information by targeting a product or a service and go further back in time.
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Status of third party services
We are also able to inform in real time about important third party services that our users use daily:
mail server: Mailgun
support service: Jira Service Desk
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Detail of an incident
Each incident describes several points:
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It is possible for our users to be notified by different channels in the case of an incident (creation, updates, resolution). These notifications can therefore be integrated on the preferred way.
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Metrics
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The metrics dashboard allows following in real time the response time of our 2 products, Chouette SaaS and Ara SaaS. The user can also look at the historical data to see this data over a week or a month.
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